Digital Transformation of Public Service as a Tool for De-Shadowing the Economy and Ensuring Border Security in Ukraine

Abstract

The article examines the impact of the digitalisation of public services on the effectiveness of the national security system. The introduction of innovative digital tools into the activities of border authorities is considered a strategic priority for protecting state borders. The role of digital competencies of employees in ensuring the resilience of state institutions to hybrid threats is analysed. It is determined that the digital transformation of public administration is a critical factor in protecting national interests, which ensures the speed of decision-making, transparency of processes and integration into the international security space. Particular attention is paid to the use of artificial intelligence technologies, big data analysis (Big Data) and biometric identification to predict security risks. It is important to counteract cyber threats and ensure high-quality, uninterrupted functioning and restoration of digital assets due to external interference or destruction, which, for the border security of Ukraine, is currently one of the strategic priorities. The international experience of implementing integrated border management (IBM) systems is analysed, in particular, the standards of the EU and the Frontex agency. The European model, which complies with EU standards and Frontex guidelines, is the most acceptable model for transforming the concept and system of national security, particularly in terms of strengthening border security. It has been determined that the integration of innovative solutions into the work of public servants increases the efficiency of responding to hybrid threats and ensures the digital sovereignty of the state in the face of global challenges. The digital transformation of the public service requires the parallel development of cyber resilience. The protection of state registers should be considered not only as a technical task, but as a strategic condition for preserving state sovereignty in the information sphere. It has been proven that in the face of hybrid threats, the digitalisation of the public service is a way to achieve «digital sovereignty», the creation of an ecosystem where data is protected, and decisions are made instantly based on accurate algorithms.