Mentoring in HR-Management of Hotel
Abstract
Based on scientific literature and online journalism, the article identifies theoretical and practical problems of formation and development of mentoring. It is revealed that theoretical dilemmas are caused by confusion in the conceptual apparatus of the specified direction of researches. The operationalization of terminology and the conducted semantic analysis of a number of definitions synonymous with mentoring: mentoring, coaching, tutoring allowed to formulate the characteristics of mentoring as a separate complementary category. Identification of the means used by mentoring, forms of communication, program results and their projection on the purposes of HR-management allowed to form a model of implementation of mentoring in hotel personnel management. In general, the theoretical principles and practical possibilities for mentoring outlined in the article outlined conceptual solutions for the professional development of staff in the field of HR hotel management, adapted to the conditions of crisis and fluctuating lockdown. It is noted that the practical barriers to the implementation of mentoring are related to cost savings of economic entities in the conditions of uncertain crisis framing, limited supply and lack of a consolidated business platform of mentors. Analytical tools and methodological tools used in the development of information sources in the field of HR management, as well as certain aspects of mentoring, created the preconditions for achieving the objectives of the study — to determine the essence of mentoring and justify its implementation in the practice of HR management. Methodical and practical recommendations for the implementation of mentoring by hotel business entities to ensure the formation of staff competencies and motivated development of labor potential. The need to create a digital consolidated platform of mentors’ proposals and conditions of interaction with clients (ment) has been identified. Prospects for further research are outlined, which are to develop a methodology for assessing the effectiveness of mentoring and its individual tools for HR management and other business processes of the hotel.
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